The Rapid Re-Housing Case Manager is an experienced social services worker who is responsible for providing field based, direct client services. This position will provide comprehensive case management, housing navigation and housing retention services to eligible clients in a fast paced, detail-oriented environment. Case management services include, but are not limited to, outreach/ engagement, case management assessment and service planning, connection to employment services or benefits, housing location, addressing all service needs to stabilize clients in housing, and promote recovery and community integration as the client works to increase self-sufficiency. The Rapid Re-Housing Case Manager will ensure that all required information is entered into HMIS in a timely manner and that client files are complete and accurate.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following reflects SAMMinistries’ definition of essential functions for this job but does not restrict the tasks that may be assigned. SAMMinistries may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
EDUCATION and/or EXPERIENCE
Bachelor’s degree in social work or related field. Minimum of 2 years of case management experience. Knowledge of dynamics of families in crisis, ability to de-escalate situations of conflict, and ability to work with individuals from diverse backgrounds, beliefs, cultures, and experiences. Experience working with at-risk populations. Experience working with at-risk populations.
Bilingual (English/Spanish) is preferred.
Ability to calculate figures and amounts such as addition, subtraction, division and percentages.
Must be sensitive to the dynamics associated with homeless families and individuals. Must be able to react swiftly and effectively to crisis situations. Must possess good conflict resolution skills. Logic and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
CERTIFICATES, LICENSES, REGISTRATIONS
Class C driver’s license. Licensed social worker or equivalent licensure desirable.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. May be required to work flexible hours to include evenings and weekends.
SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This is a grant funded position